I’ve always defended the BVG. Berlin’s public transport is generally reliable, and the €29 ticket is a great deal. But after this morning, I finally snapped and filed a formal Beschwerde .
Here’s what happened:
Has anyone here ever gotten more than a generic reply from BVG? Or am I just shouting into the void? P.S. – The BVG complaint form is also available in English if you click the little flag icon on their website. Don’t let the German bureaucracy scare you off. bvg beschwerde
So if you’ve had a bad BVG experience – rude driver, dirty train, constant delays – don’t just tweet about it. File a Beschwerde . It takes a few minutes and adds to the pressure for improvement. I’ve always defended the BVG