Hsbc Physical Secure Key Not Working May 2026

Thank you for your help.

Best regards, [Your Full Name] [Your HSBC account type, if relevant] [Your phone number, if needed] Would you like a shorter version for live chat or a version for speaking with an agent over the phone?

I’m experiencing an issue with my HSBC physical Secure Key device. When trying to log in or generate a security code, the device either displays an error message, shows a blank screen, or does not respond at all.