Mchs Portal -

| User Cohort | Primary Use Case | Peak Usage Time | Drop-off Rate | | :--- | :--- | :--- | :--- | | Young Parents (18-30) | WIC benefit balance & nutrition classes | 8:00 PM – 11:00 PM | 12% (low) | | Seniors (65+) | Prescription refill requests & telehealth | 7:00 AM – 9:00 AM | 41% (high) | | Gig Economy Workers | Rapid STI result checking | Weekends, 2:00 AM – 4:00 AM | 8% (very low) | | Case Managers | Document upload & form filling | 10:00 AM – 2:00 PM | 3% (professional) |

B+. Saves thousands of staff hours annually, but risks leaving the most vulnerable behind in the name of digital efficiency. The next 12 months will determine whether it becomes a model for the nation or a cautionary tale about over-automating compassion. Report compiled by independent health tech analyst. Data sources include MCHS annual transparency reports, user session logs (anonymized), and stakeholder interviews. mchs portal